Returns & Exchanges

At OREO, we take pride in the quality of our cookies and snacks. Due to the perishable nature of our products, we generally cannot accept returns, but we are committed to making it right if your order arrives damaged or incorrect.

1

Inspect Your Delivery

Please check your OREO package immediately upon arrival for any signs of damage, tampering, or incorrect items.

2

Contact Support

If there is an issue with your order, reach out to our customer care team within 7 days of delivery with your order number and photos of the product.

3

Verification Process

Our quality assurance team will review your claim to determine if a replacement or refund is applicable based on the condition of the goods.

4

Resolution

Once approved, we will ship out a fresh replacement of your favorite cookies or issue a full refund to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing